Toilet Management Training

Since announcing this training a few days ago about 50 people have signed up, out of which some 20 of them are civil servants in officer's position, which means they are not cleaners. While it's encouraging to see non-cleaners showing interest in the training, we would like to focus the training only on the real cleaners who are employed as cleaners. It doesn't matter whether you are in the private or public sector as long as you are a cleaner. 

A little boy manning a public toilet in Jaigoan

The training will cover the following;

1. Building a positive social identity as cleaners and rise above the stigma.

It's a mind game. We want to tell stories to let the cleaners understand the purpose of their work and walk out of our training with pride and self-respect. Of the many stories, we will definitely share about the Janitor who helped Nasa put a Man on the Moon.

In 1962, During a visit to NASA, President John F. Kennedy noticed a janitor carrying a broom down the hallway. He walked over to the man and said, "Hi, I'm Jack Kennedy. What are you doing?"

"Well, Mr President," the janitor responded, "I'm helping put a man on the moon."

2. Understanding a Clean Toilet and knowing what it takes to achieve that.

Cleaners are generally illiterate and come from the poorer section of the society where they make do with basic or no facilities at all. Their idea of a clean toilet may not be clean enough. They need to see their goals with clarity in order to work toward that. 

Giving a short course to Memorial Chorten Toilet Manager 

The venue will be in a good hotel where we could do a practical session in their toilets, and where we could show good examples of toilets to the participants. The two days at the hotel they must see how consistently the toilets are kept well by the hotel staff. 

3. Using the right tools and gears for safety and Dignity 

Using the right tools and gears can not only ensure safety but also make the work really easy and stylish. If we are going to change people's perspectives on cleaning job we must begin with this; a cleaner in a clean uniform with boots and gloves and holding a good mop will give an impression of a passionate worker who knows his job well. It adds dignity to the job. 

4. Basic skilling in plumbing, carpentry, electrical and masonry will be given to skill-up the cleaners to enable them to carry out timely maintenance. If we observe carefully, all big damages start small and gradually. One nail on time can save a toilet from falling apart. But often in the absence of basic skills and accountability, even the most manageable damages are kept aside for the annual maintenance budget. 

5. Use of daily cleaning Checklist to ensure consistency 

By streamlining the job of the cleaners through a daily system of check and balance that will ensure consistency and sustainability. This is effectively used in every organization, including shopping malls in big cities, it's, therefore, high time we introduce it in Bhutan.

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Sharing a moment with SJ town toilet manager

If you know someone who needs this training please let them know, and if the person is unable to fill out the form kindly help them. But note that it's only for the cleaners. 

Talking about the overwhelming response we got from general civil servants, some of my friends said it could for the want of a certificate that may be useful while seeking similar jobs in counties like Australia. With no affiliation with any institute in Australia, our certificate, even if we issued one, may not carry any weight at the moment. But, it has opened our eyes to the possibility of a similar arrangement that could help earn revenue for Bhutan Toilet Org from the training course and guarantee employment in the cleaning sector down under. It's a good dream, isn't it?

Entitlement

A few years ago I underwent a training in Paro with an Indian company. Some forty teachers were getting trained to be trainers. On the last day of the ten-day training as we were listening to closing speeches, our Bhutanese managers handed us the TADA bill. Our usual entitlements were Nu.500 daily allowance and Nu.14 per km travel allowance but since it was a 'training' some experienced mates told us that we were entitled to Nu.1000 per day. 

While it looked very normal to us, our Indian counterparts watched us in amazement as we claimed out allowances. They told us that in India and elsewhere to get a certified training like that we would have to pay heavy fees. They were throughly surprised that we get paid instead after ten days of training, free notepads, free files, free pens, endless handouts and heavy lunch.

I was as surprised as they were at the discovery because for us in Bhutan workshops and training were our sources of extra income and if we weren't paid we would not have people wanting to attend.

But last Sunday I was up for a surprise; when Bhutan Centre for Media and Democracy(BCMD) announced a Professional Skills Workshop (geared towards helping CSO employees overcome their professional challenges) over 30 people signed up. Unlike our usual workshops this one asked for Nu.250 fees. It was to cover the cost of our refreshments and materials. The training itself was still free but looking at the nature  of all the other workshops in the country I didn't expect this to work.

At least half of the people who signed up actually attended the half day workshop with Mr. Sujeev Shakya, CEO of beed management and Chair of the Nepal Economic Forum. It was my first paid workshop and I felt a certain sense of satisfaction. Every minute with Sujeev paid off and for the first time I took home knowledge as entitlement.

The Attendance 

Date: Sunday 23rd AugustTime: 9:00 amVenue: The Media Lab, YDFFee: Nu. 250 (*This fee will cover the cost of your refreshments and materials)

Beautiful Sunset in Samtse

Sunset in Samtse: Forgive my friend's Antique Camera

After the exams were over I sat down with my wife and planned our vacation. We subtracted the day I will be occupied in workshops and also the days that will go in making the journey to and fro the stations. Finally when all the obligations were slashed off, what was left on the calendar wasn’t enough to reignite the excitement we had long stored.

To make the mood worse, 18 Bhutanese perished in plane crash for the first time. As the list of the victims appeared on TV my heart ached, it ached worse when I realized they were families on divine vacation; vacation from which no one returned. How chillingly it made me realize that everyday we are together with our family is a vacation in itself, every journey, every meal, every joke, everyday… it was harsh but a bold reminder that every date on the calendar needs to be counted.

And thus our plan for this winter changed altogether. We packed our bags and started our vacation; I am on paid vacation with my family to Samtse. The journey was boring from Wangdue to Thimphu because I have always driven that road. But now when I look back, it gives me cold feet; a bus accident killed nine people. That driver must have taken that road hundred times more than me and yet he faced the worst nightmare, can I afford to take that road for granted? One girl from my school lost her life, a boy suffered broken spine and a teacher colleague suffered two broken ribs.

Breakfast in Dantak canteen near Babesa was cheap and satisfying. All my life I travelled in buses and had lunches where drivers loved or the owners demanded. But this time I stopped where we got yummy, clean and fresh food. I waved hard on Bhutanese restaurants on the road in revenge and headed straight for Taktikhoti. We Bhutanese need to learn the basics of business.

But the road from Tsimasham to my lunch place tested my patience, driving skill and eye sight. Thimphu Phuntsholing highway has always been under construction- rough reminder of a country in the permanent state of development.

I always loved Phuntsholing, here is where I first met my wife some five years ago. Weather is pleasant at this time of the year. Street are filled with people, I mean the Jaigong streets, where every Bhutanese empty their purse. Of course, Phuntsholing is no different from Jaigong, after all most of the businessmen are Indians. Who would want to pay a bigger price when on the other side of the wall you get it so cheap?

I honked the honk of my life, and perhaps my car must have thought I have gone crazy, on the road to Samtse. It was worth it; here I watch the last sunset of 2010 with my family and I must admit the sunset in Samtse is so beautiful!