I have learned that "If Amazon.com shuts down for 60 minutes, it loses more than US$3 million" from a ThimphuTech.com's tweet. Boaz Shmueli, the passionate brain behind ThimphuTech.com works and lives in Thimphu. He has the world of internet on his finger tips, and has been very kind in helping every Bhutanese with tech related issues. He also runs a Q&A column in Kuensel's weekend K2 magazine to extend his helpful hand further. So far he has been our 'May Day'; he enlightened us on issues faced by our isp and other organizations, he warned us of hackers and malicious activities on our sites, he showed us better and secured way to occupy space on the virtual world... he always remained tactful and did us the services that we should actually expect from our ISP Druknet. He also covered areas in cellular communication when BMobile failed to explain or inform.
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| That Tweet! |
So when he tweet about Amazon.com right after Bhutan experienced an unexplained and uninformed internet outage he means to let Druknet understand that every time they are out of service they are losing business. But question is would they even know about the tweet since Druknet is not even on twitter?
If Amazon.com loses $3 million in 60 minutes of shutdown, how much could we (Bhutan) possibly be losing when;
- When Internet is down across the country four many 60 minutes?
- When Mobile network fails?
- When the electricity goes out for days and weeks?
- When the roads remain blocked for days? and
- When the whole Nation is put to standby mode for a day on the Pedestrian Day?
Or do we even care? Another tweet from @tsheringtenxin suggests that unlike Amazon.com ours are "govt owned enterprise after all. It's not going to hurt them in the bone to lose business for weeks and months."
Hi Passu,
ReplyDeletewhat do you mean when you say " did us the services that we should actually expect from our ISP Druknet". I am curious. What are the services that you think are required of an ISP other than providing internet connection and related support services that DrukNet staff have to do exhaustively unpaid shifts late nights and weekends and even public holidays?
Kinga, nice question, the answer is in the article. Every body knows how hard their job is, I don't deny the hardship at Druknet too.
ReplyDeleteWhat we as a consumer expect is uninterrupted service with minimal outage in connectivity.
ReplyDeleteWhat we expect is value for the nickel and dime we shell out at telecom glass counters every month.
What we expect is a value product with efficient team of back up support.
And we certainly understand the hardship our ISP is confronted with!
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ReplyDelete
ReplyDeleteWhile we try to defend for somebody or defend ourselves, we must also remember that we too have some obligations for others for what they are paying, whether small or big.
There is either a Management problem in DrukNet or the ISP is taking advantage of their clients, forgetting they charge for what the DrukNet is obliged to provide.
All we know about some issue is after DAYS of problem through some media outlet. DrukNet never responds to client's queries about any issue related to their service outage.
When Bhutan is trying to market it as a safe and reliable place for ICT venture to the outside potential clients, we must have better infrastructure in REALITY. Therefore, we hope to see some immediate solution to such recent problems where whole country was offline for hours after the power black-out.
Therefore, CLIENTS of DRUKNET have every right to know what is happening to the service of DrukNet when whole country is offline.
the main reason behind every of this issues is due to lack of competition...........they take it for granted that the nation have to by no choice depend on them...........
ReplyDeleteto druknet:WE ARE GOING TO SHUT OUR BIG MOUTH (as you may think) ONLY IF YOU GUYS GIVE US A JUSTIFIABLE REASONS,NOT THAT YOU COME UP WITH LAME EXCUSES AND WE KEEP MUM THIS TIME!!!not anymore i guess!!